Returns are accepted in case of a manufacturing defect, and exchanges are accepted if the size or style received differs from what was ordered.
How to Submit a Request Requests must be submitted within one day of receiving the order via WhatsApp, along with a video explaining the issue. Please note the following:
- Altered or modified abayas cannot be returned or exchanged
- Defects caused by misuse or improper washing will not be accepted
- The store reserves the right to inspect the product before processing the exchange
- Delivery and shipping costs are the customer's responsibility in all cases
- If the defect or error is on our end, full compensation will be provided
Length & Size Adjustments Please ensure your measurements are correct before placing your order. If an error occurs on our end, length adjustments will be made free of charge. Size adjustments carry a fee of 150 SAR.
Important Notes
- Slight color differences between the product and website photos are not considered defects
- Some buttons and accessories may be substituted with equivalent quality alternatives when needed
- Fabric may be changed if unavailable, replacing it with a better quality option
- Loose threads are not considered manufacturing defects
- Orders may take up to 20 working days to complete, excluding holidays